Refund & Cancellation Policy

Legal Disclaimer

At Indian Mahjong (“we,” “our,” or “us”), we aim to create a seamless and enjoyable experience for our community. This Refund and Cancellation Policy explains the terms under which cancellations, refunds, and rescheduling requests are handled for services, events, or sessions booked through our website or directly with us.

 

1. Cancellation Policy

1.1 Cancellations by Customers

• Cancellations made at least 24 hours prior to the scheduled session, event, or booking time will be eligible for a full refund.
• Cancellations made within 24 hours of the scheduled time will not be eligible for a refund.

1.2 Cancellations by Indian Mahjong

• In the event that Indian Mahjong must cancel a booking due to unforeseen circumstances, such as operational issues, venue constraints, or events beyond our reasonable control – customers will be notified promptly.
• In such cases, customers will be offered either a full refund or an option to reschedule, subject to availability.

 

2. Refund Policy

2.1 Eligibility for Refunds

• Refunds will be processed only for cancellations that comply with the cancellation policy stated above.
• No refunds will be issued for:
  • No-shows
  • Failure to attend or participate without prior cancellation

2.2 Refund Processing Time

• Approved refunds will be processed within 7–10 business days from the date of confirmation.
• Refunds will be credited to the original payment method used at the time of booking.

2.3 Partial Refunds

• For group bookings or multi-slot reservations, cancellations of individual slots may be considered for a partial refund, subject to:
  • Cancellation timelines
  • Management approval

 

3. How to Request a Cancellation or Refund

To request a cancellation, refund, or rescheduling, please contact us using the details below:

Phone: +91 824 738 6298

For faster processing, please provide:

• Booking ID (if available)
• Name used for booking
• Date and time of the booking